Work in building blocks, not projects.
Done means usable in the daily flow. Not that a number of hours were spent. That single difference changes everything about how AI lands.
The building block.
A building block is the smallest form in which AI fits into a workflow. Contained, with its own input and output, and with a definition of done in concrete terms. Working in building blocks instead of projects creates a rhythm that matches how AI is really built, and how an organisation really adapts.
Skill or agent.
Two forms, with a difference that decides a lot in practice. A skill you call the moment you need it. An agent runs on and acts by itself, on time or on event. A skill follows the human's rhythm, an agent follows its own. Start with skills. They fit into the existing flow without it having to change.
Outcome over hours.
For each block I set out in advance what done means, in what you can see. For a copy generator: eighty percent goes out without a rewrite. For a contract reviewer: a standard NDA assessed in fifteen minutes, with risk detection intact. For a morning digest: ready on time every morning, and the specialists base their work on it. No outcome, not done.
No time packages.
I do not sell packages of three, six or twelve months. For each building block we agree in advance what done means. That does three things I look for on purpose. You pay for a result instead of for time. The block is pushed to be usable rather than to look complete. And the conversation turns concrete, because we share the same definition of when something works.